COMPANY
POLICY
MARMILAME, known throughout the world for the excellent quality of its
granite saw blades, operates in the difficult market of suppliers of innovative
solutions for the processing and treatment of granite and marble.
The Management of MARMILAME is aware that its success is a consequence
of the satisfaction of the legitimate needs of all its stakeholders and is
committed to doing so, without exception, always. Its integrated company
management system is the fundamental tool to guarantee this.
MARMILAME aims to systematically create value for its reference market
by identifying and satisfying the needs and expectations of its customers.
MARMILAME is convinced that the development of its activities must be
sustainable and compatible with the environment that hosts it, which can create
opportunities for the inhabitants, the collaborators and the property and can
be oriented to a continuous improvement of activities and performances,
maintaining the correct balance between social, environmental and economic
responsibility.
The Management deems strategic, to pursue its own purposes, to
constantly and decisively oversee the following critical factors:
the high technical and
managerial skills of the people who work in;
product quality
(technical aspects)
the exclusive
relationship with critical suppliers
customer service
(compliance with delivery dates, flexibility and ability to respond to
needs)
good customer
relationship management (good personal relationship, effective handling of
complaints)
product/process
innovation capacity
the corporate image
compliance with laws,
rules and regulations (environment, prevention and safety at work, ...)
prevention of pollution
continuous improvement of
environmental performance.
The integrated company quality and environmental management system is
based on understanding and periodically monitoring the internal and external
factors of the context in which Marmilame operates, which can influence the
achievement of its objectives.
In planning its corporate management system, both the context factors
and the needs and legitimate expectations of the company's stakeholders were
considered according to an approach based on an assessment of risks and
opportunities.
GENERAL
OBJECTIVES FOR QUALITY AND THE ENVIRONMENT
MARMILAME has the following general objectives:
- continuously improve the
company's image to the outside;
- prevent any product
non-compliance through effective quality system management;
- always comply with the
service requirements of your supplies;
- continuously improve,
through adequate investment of resources, the manufacturing processes, the
production and control equipment to:
o improve product
quality, increase customer satisfaction,
o improve the work
environment (reduction of noise emissions, ...), and
o reduce the use of
energy resources (global consumption reduction) and its environmental impact
o by adopting the
best technologies, technically and economically, possible.
- to spread awareness among
all employees of the importance of constantly pursuing compliance with
product requirements and customer satisfaction;
- promotion, involvement
and, as necessary, training of its collaborators in environmental matters;
- monitor their critical
processes with appropriate representative indicators;
- the verification of the adequacy
and effectiveness of its integrated management system through audits and
meetings with the staff for continuous improvement of its performance;
- full compliance with
applicable laws, regulations and commitments entered into with interested
parties that govern the company's environmental aspects;
- compliance with current
legislation on job security;
- minimization of health
and safety risks for employees and the local community;
- the systematic survey of
the environmental impacts produced, understanding the effects and
identifying the causes;
- the annual definition of
its objectives (both for quality and environmental) with the relative
goals; implementing the relevant programs; continuously monitoring the
progress of these programs and implementing, when necessary, the
appropriate corrective actions;
- submit the integrated
company management system to certification and continuously improve its
performance in terms of effectiveness;
- control and management of
waste that favours, when possible, recovery and recycling rather than
disposal;
- Improving relations with
the local community and with public bodies based on transparency in
communications and collaboration.
The Management proposes to review its policy at least once a year and at
the same time to verify the achievement of its objectives.
The company's policy is published on the company's website and is
available to interested parties who request it.
Massa, 24-10-2019 Managing Director